Support

We're happy to help.

Common questions

How do I open the Grown-ups area?

Tap Grown-ups at the top right of the home screen. You'll see three numbers written as words, like "four, one, seven". Tap those numbers in order on the keypad.

I bought the full unlock. How do I get it on another iPhone?

Sign in to the same Apple Account, open the Grown-ups area, tap Unlock all stories, then Restore purchases. Usually the app finds your purchase by itself when it opens.

How do I cancel or change my subscription?

Open the Grown-ups area and tap Manage subscription, or go to your iPhone's Settings → your name → Subscriptions. The stories stay unlocked until the end of the period you paid for.

How do I get a refund?

Apple handles all payments and refunds. Visit reportaproblem.apple.com, or contact Apple Support.

Can I turn off the voice or the sounds?

Yes. In the Grown-ups area, switch off Read-aloud voice or Music and sounds. The stories still work; your child can read on their own or you can read together.

Can the animations be calmer?

Turn on Calmer motion in the Grown-ups area. The app also follows your iPhone's Reduce Motion setting.

How do I start over?

In the Grown-ups area, tap Reset progress. This clears finished stories and story surprises on this phone. Your child's character and your settings stay.

Does Nooli collect my child's information?

No. There are no accounts, ads or tracking, and progress stays on your phone. See the Privacy Policy for details.